Frequently asked questions
Questions about Account
No, you can check out as a guest. However, creating an account allows you to track orders, manage returns, and save preferences for future purchases.
Click the “Sign Up” icon at the top-right corner of our website. Fill in your details and follow the verification steps to set up your account.
Click “Forgot Password” on the login page and follow the prompts to reset your password via email.
Yes. Log in to your account, navigate to “My Account”, and update your personal details, shipping address, or password.
Questions about Payment
We accept Visa, MasterCard, American Express and PayPal
Yes. Cobipiper uses industry-standard SSL encryption to protect your data and ensure safe transactions.
This may be due to incorrect billing details, insufficient funds, or card restrictions. Try another payment method or contact your bank.
Questions about Returns
Returns are accepted within 30 days of delivery for unused, unwashed items in original condition with tags attached.
Email us at [email protected] with your order number and reason for return. We’ll guide you through the return process.
Yes. For faster service, return the original item and place a new order for the desired product.
Refunds are processed within 5 business days of receiving the returned item and issued to the original payment method.
Other questions
Once shipped, you’ll receive a tracking link via email. You can also log into your account to check status updates.
Yes, we ship to most countries worldwide. Delivery times and shipping fees vary depending on your location.
Contact us at [email protected] within 7 days of delivery with a photo. We'll send a replacement or issue a full refund.
If your order hasn't shipped yet, contact us ASAP. Once shipped, changes or cancellations are not guaranteed.