At Cobipiper, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from our store.

1. Order Processing

  • Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • Order Confirmation: You will receive an email confirmation once your order has been placed.
  • Shipping Confirmation: A notification with tracking information will be sent once your order has been shipped.

2. Shipping Rates & Delivery Estimates

  • Standard Shipping: 3-5 business days
  • Expedited Shipping: 1-3 business days
  • International Shipping: 7-14 business days

Shipping charges for your order are a flat rate of $6.99 for Standard Shipping and $15 for Expedited Shipping.

3. Shipping Carriers

We partner with reputable carriers to ensure your orders are delivered safely and on time. Our primary shipping partners include:

  • UPS
  • FedEx
  • USPS
  • DHL (for international orders)

4. International Shipping

  • Customs, Duties, and Taxes: Cobipiper is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility.
  • Shipping Restrictions: Some products may not be eligible for international shipping due to restrictions.

5. Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can track your order through the carrier’s website using the provided tracking number.

6. Delays and Issues

While we strive to ensure timely delivery, unforeseen circumstances may cause delays. If your order is delayed beyond the estimated delivery time, please contact our customer service team for assistance.

7. Lost or Damaged Packages

If your package is lost or arrives damaged:

  1. Contact Us: Email our customer service at [email protected] within 7 days of the expected delivery date.
  2. Investigation: We will work with the carrier to investigate the issue.
  3. Resolution: Depending on the outcome, we may offer a replacement or refund.

8. Contact Information

For any questions or concerns regarding your order or our shipping policy:

Thank you for shopping with Cobipiper. We value your business and are here to ensure a seamless shopping experience.