Cancel/ Change Order

At Cobipiper, we understand that sometimes plans change or a mistake might happen during checkout. While we process orders quickly to ensure timely delivery, we always aim to accommodate your requests whenever possible.

The Request Window

To have the best chance of modifying or canceling an order, we generally suggest reaching out to us within 2 hours of placing your purchase. After this timeframe, your order may have already moved into our fulfillment and packing stage.

Modifying Your Order

If you noticed a small error, such as a wrong size, color, or shipping address, please let us know right away. We can typically assist with:

• Updating an incorrect shipping address.
• Changing a size or color (if the item is still available).
• Correcting contact information.

Note: Once an order has been handed over to the carrier (USPS, UPS, or FedEx), we are usually unable to make further changes to the package.

Canceling Your Order

If you decide that you no longer wish to proceed with your purchase, we will do our best to stop the shipment if the request is received before the order is processed. If your order has already been shipped, you are welcome to follow our Return Policy once the package arrives.

How to Submit a Request

To help us assist you quickly, please send an email to [email protected] with the subject line “Order Change” or “Order Cancellation.” Please include:

• Your Full Name.
• Your Order Number (e.g., #CB1234).
• The specific change you would like to make.

Refunds for Canceled Orders

If a cancellation is successful, we will issue a full refund to your original payment method immediately. As with all our returns, there are no cancellation or processing fees. Please allow a few business days for your bank to reflect the balance.