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Return, Refund & Cancellation Policy
At Cobipiper, we stand behind the quality of our products and want you to shop with confidence. If something isn’t right with your order, we’ll work to make it right.
Order Changes & Cancellations
Please review your order carefully before checkout — especially size, color, and quantity.
Cancellations: You may cancel within 24 hours of purchase. A 10% cancellation fee applies.
If your order has already been processed or shipped, cancellation may not be possible.
To request a cancellation, email [email protected] with your order number.
Exchanges
We currently do not offer direct exchanges for incorrect selections (e.g., wrong size or color).
You may cancel your order within 24 hours and place a new one.
Need help choosing the right fit? Our support team is happy to assist before purchase.
Returns & Refunds
We accept return requests within 120 days of delivery. After this period, all sales are final.
Eligible returns:
• Item arrived damaged or defective
• Wrong product received
• Product differs significantly from description
Not eligible for return:
• Used, washed, or altered items
• Minor cosmetic flaws (e.g., loose threads)
• Missing original tags or packaging
• Damage not caused by Cobipiper
How to Request a Refund
Email [email protected] with:
• Your order number
• Photos or videos of the issue
• Proof of purchase
• Shipping receipt (if applicable)
⚠️ Important: Do not return any items without prior approval. Unauthorized returns will not be processed.
Refund Processing
Refunds are issued within 7 business days after we receive and inspect your return.
You’ll receive an email confirmation once processed.
Refunds include original shipping charges.
If your refund hasn’t appeared within 10–15 business days, please contact your payment provider.
Important Notes
• Return window: 120 days from delivery
• Customers are responsible for return shipping costs (unless Cobipiper is at fault)
• Cobipiper is not responsible for loss or damage during return transit
Questions or Concerns?
We’re here to help!
Email: [email protected]
Hours: Mon – Sat, 8:00 AM – 7:00 PM
Contact Information
COBIPIPER FASHION LLC
Address: 340 Pineridge ln, Sandusky, Mi 48471, United States
Email: [email protected]
Support Time: Mon – Sat/ 8:00 AM – 7:00 PM
Thank you for shopping with Cobipiper — we truly appreciate your trust.