At Cobipiper, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely pleased with your order, we’re here to assist you through our straightforward return and refund process.

1. Return Eligibility

  • Time Frame: Items must be returned within 30 days of the delivery date.
  • Condition: Products should be unworn, unwashed, and in their original packaging with all tags attached.
  • Non-Returnable Items: For hygiene reasons, undergarments, swimwear, and customized items are non-returnable unless defective.

2. Return Process

To initiate a return:

  1. Contact Us: Email our customer service at [email protected] with your order number and reason for return.
  2. Receive Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Ship the Item: Send the item to the address provided, ensuring it’s securely packaged.

Please note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

  • Processing Time: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund within 5 business days.
  • Refund Method: Approved refunds will be processed to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

4. Exchanges

If you wish to exchange an item:

  1. Follow the return process outlined above.
  2. Place a new order for the desired item.

This ensures faster processing and availability of the item you want.

5. Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact Us Immediately: Email [email protected] with your order number and photos of the item.
  2. Resolution: We will provide a replacement or full refund, including return shipping costs.

6. Final Sale Items

Items marked as “Final Sale” are non-returnable and non-refundable.

7. International Returns

For international orders:

  • Return Shipping: Cobipiper are responsible for return shipping costs.
  • Customs and Duties: Refunds will not include any customs or duties paid.

8. Contact Us

For any questions or concerns regarding our return and refund policy:

We value your business and aim to provide a hassle-free shopping experience. Thank you for choosing Cobipiper!